Terms & Conditions

Who we are

The Fade Crew is a barbershop in downtown Raleigh, North Carolina, operated by FDZ Barbershop LLC. These terms cover our website and our text messaging, and by using either you agree to them.

SMS terms

We only text people who contact us first. If you call the shop and choose an option from the phone menu, or send us a text, you are asking us to reply by text and we treat that as your consent.

Depending on what you asked for, the messages you receive may include our address and parking information, a link to book, reschedule or cancel an appointment, the next available appointment time, or a reply from one of our barbers. When you text to reach a barber we pass your message on from the shop number and send their reply back the same way, so neither of you sees the other’s personal number.

Consent to receive text messages is never a condition of booking an appointment or buying anything from us.

Message frequency and costs

Message frequency varies, because we only reply to what you send us. A single question usually means a single reply; a conversation with a barber means as many messages as that conversation takes.

Message and data rates may apply. We do not charge for the messages themselves, but your mobile carrier may, and what you pay is between you and them.

Opting out and getting help

Reply STOP to any message to stop receiving texts from us. You will get one confirmation, and after that we will not text you again unless you start a new conversation by replying START.

Reply HELP to any message for help, or reach us any time on (919) 899-2044 or at leo@thefadecrew.com.

Opting out of texts does not cancel an appointment. If you need to change or cancel a booking, use the link we sent you or call the shop.

Delivery and carriers

Text messages depend on mobile networks we do not control, so we cannot promise that every message arrives, or that it arrives quickly. Carriers are not liable for delayed or undelivered messages.

Please do not rely on a text alone for anything time critical. If you have not heard back and it matters, call the shop.

Booking and appointments

Appointments are booked and managed through Vagaro, which is a separate company with its own terms. Any link we text you for booking, rescheduling or cancelling takes you there, and what happens on their site is governed by their terms rather than ours.

Prices, services and availability shown on this website may change, and an appointment is confirmed only once Vagaro confirms it.

Your privacy

Our Privacy Policy explains what we collect, how we use it, and what happens to your phone number and the contents of your messages. It is part of these terms.

Read our Privacy Policy.

Changes to these terms

We may update these terms as the shop changes. The date at the top of this page tells you when they were last revised, and continuing to use the site or our text messaging after that means the updated terms apply.